This page is to provide students information about the technology environment at Shepherd.
Connecting and registering your devices for use on-campus:
Registering devices in Residence Halls – How to connect and register your game consoles, SmartTVs, Rokus and similar devices for use in your residence hall room.
Special note: Printers must be connected to your computer using a USB cable. Printers with Wi-Fi capability, while they may work fine at your home, cannot be connected to our Wi-Fi network. This is due to our Wi-Fi network, called Registration, running a higher Security Encryption Protocol than these printers can handle. They also cannot be connected through our wired (Ethernet) network.
Wi-Fi set-up instructions for students – Instructions for students to set up your laptop and smart devices on the wireless network
NOTE: If you are having problems with the registration wi-fi network, please see the instructions immediately above “Wi-Fi setup instructions for students”. If you cannot resolve the problem, then follow the rest of the instructions in this section.
When submitting issues with a Wi-Fi (registration or SU-Guest) network, IT Services needs as much information as you can provide. This will greatly assist us in troubleshooting the problem. Please provide the following information:
- Identify which Wi-Fi network (registration or SU-Guest) you were attempting to connect to during the issue.
- Identify the nature of the issue, such as unable to connect, connected but device shows no Internet, unstable connection/drops, or other with as much detail as you can provide.
- Identify the device trying to connect (Phone, Laptop, Gaming Device, TV, or other. If other, please provide additional details).
- Identify the date, time, building location (include room, when available) and duration of the issue.
To create a work order in our system, send an email to firstname.lastname@example.org
Computers used in Residence Halls – Desktop computers and laptops connected using an Ethernet connection in Residence Hall rooms must be registered also. Please connect your computer to a network wall jack using an Ethernet cable. After you connect the Ethernet cable between your computer’s Ethernet card and the wall jack, go into a browser. Try surfing to any web site and our Registration page should come up; if it doesn’t please type http://registration.shepherd.edu into the address bar on your web browser. Select the top option for those with a Shepherd account, then enter your Shepherd username and password like you use for Email/Brightspace. (NOTE: It is not your full email address.) Run the Bradford Dissolvable agent if using Internet Explorer, or do a Save and then Run if using another browser. Once it completes successfully, you should be able to connect to the Internet.
Personal Network Gear – Use of personally owned network gear (hubs/Wi-Fi routers/etc.) on Shepherd’s network.
If you have any questions, please contact the IT Services Desk. Their contact information and hours are at the bottom of the IT Services main web page at http://www.shepherd.edu/itservices
Below is more information to assist you with Shepherd’s technology environment
Acceptable Use Policy – What your Shepherd computer account is for and what rules govern it.
Shepherd account – Information about your Shepherd account, where it works, how to retrieve it and change your initial password.
Computer buying guidelines for the new student – What computer should I buy? Here are some guidelines to help you.
E-mail system – The email system for students and how to use it.
Requirements for an anti-virus program on your computer – Do I need an anti-virus program on my computer and if so, what can I use?
Brightspace – Learning Management System – Our Online Learning Management System.
Technology at Shepherd – Here is information for students new to Shepherd about our networks and computer requirements.
Wi-Fi set-up instructions for students – Instructions for students to set up your laptop and devices on the wireless network.