This page is to provide students information about the technology environment at Shepherd.
Important information about COVID-19 and visiting the IT Services Desk for the Fall 2020 semester
Due to limited capacity of the library and the IT Service Desk, we suggest users refer to our website for information regarding your Shepherd account, email, accessing the wireless network and registering devices.
If you still need assistance, please call the IT Service Desk at 304-876-5457.
You can reach out to us by emailing our work order system email@example.com with a full description of the issue you are experiencing. Please include a phone number.
Connecting and registering your devices for use on-campus:
Registering devices in Residence Halls – How to connect and register your game consoles, SmartTVs, Rokus and similar devices for use in your residence hall room.
Special note: Printers must be connected to your computer using a USB cable. Printers with Wi-Fi capability, while they may work fine at your home, cannot be connected to our Wi-Fi network. This is due to our Wi-Fi network, called Registration, running a higher Security Encryption Protocol than these printers can handle. They also cannot be connected through our wired (Ethernet) network.
Wi-Fi set-up instructions for students – Instructions for students to set up your laptop and smart devices on the wireless network
Computers used in Residence Halls – Desktop computers and laptops connected using an Ethernet connection in Residence Hall rooms must be registered also. Please connect your computer to a network wall jack using an Ethernet cable. After you connect the Ethernet cable between your computer’s Ethernet card and the wall jack, go into a browser. Try surfing to any web site and our Registration page should come up; if it doesn’t please type http://sunac8200.shepherd.edu into the address bar on your web browser. Select the top option for those with a Shepherd account, then enter your Shepherd username and password like you use for Sakai. (NOTE: It is not your full email address and email password.) Run the Bradford Dissolvable agent if using Internet Explorer, or do a Save and then Run if using another browser. Once it completes successfully, you should be able to connect to the Internet.
Personal Network Gear – Use of personally owned network gear (hubs/Wi-Fi routers/etc.) on Shepherd’s network.
If you have any questions, please contact the IT Services Desk. Their contact information and hours are at the bottom of the IT Services main web page at http://www.shepherd.edu/itservices
Below is more information to assist you with Shepherd’s technology environment
Acceptable Use Policy – What your Shepherd computer account is for and what rules govern it.
Shepherd account – Information about your Shepherd account, where it works, how to retrieve it and change your initial password.
Computer buying guidelines for the new student – What computer should I buy? Here are some guidelines to help you.
E-mail system – The email system for students and how to use it.
Requirements for an anti-virus program on your computer – Do I need an anti-virus program on my computer and if so, what can I use?
Brightspace – Learning Management System – Our Online Learning Management System.
Technology at Shepherd – Here is information for students new to Shepherd about our networks and computer requirements.
Wi-Fi set-up instructions for students – Instructions for students to set up your laptop and devices on the wireless network.