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Frequently Asked Questions

What are my Shepherd ID, PIN, Username and Password? How and where do I use them?

If I give you my Shepherd ID and PIN, can you give me my password?
Do not give anyone your PIN. Only you should know it and no one should ask you for it. Only you can change your password. Here are the steps:

  1. Log into RAIL by entering your Shepherd ID and PIN.
  2. Click on Personal Information.
  3. Click on Password Management.
  4. Click on Change Password.
  5. Log out of RAIL.
  6. Wait at least five minutes before trying to use the new password.


How do I find out my Shepherd University email address and change my computer/email/Learning Management System password (not my RAIL PIN)?

  1. Log into the RAIL system by selecting it at the top of the Shepherd web page in the Quick Links section. The Shepherd web page is located at
  2. On the RAIL screen, click the Login To RAIL button.
  3. Enter your Shepherd ID (last nine digits of your Rambler card number and it is on the back of the Rambler card) and your PIN, which will be your 6-digit birthdate in the form of MMDDYY (last two digits of your birth year). You will then be prompted to change your PIN.
  4. Once in RAIL, click on Personal Information.
  5. Click on View Email Addresses. You should see a Shepherd University email address.
  6. To create a password for this email address, go back to Personal Information.
  7. Click on Password Management.
  8. Click on Change Password.
  9. Enter a new password between 8 and 15 characters. It must have at least one upper case letter, one lower case letter, one number and one special character (!,&,#,! are examples).
  10. After you have changed your password, log out of the RAIL system and wait ten minutes before trying to use this new password.


How do I log into my Shepherd Web Mail?

  1. Type in the address bar of your web browser, or go to the Shepherd home page navigation bar and click either on Email in the Quick Links at the top or on the menu which fits your status (Current Students or Faculty & Staff) and then click on E-Mail in the drop-down menu.
  2. Enter your Username followed by and click on the Next button.
  3. On the next screen, you will be prompted to enter your Password. Enter your password and click on Sign In.
    ** Note: Your password is your Brightspace/computer account password set in RAIL. Instructions for changing your password are in the Important information about your email account / password section below. **
  4. You will be asked on the next screen whether you want to Stay signed in? Choose the option you prefer.
  5. To view Email, select the Mail icon.
  6. For more features, including how to set up your Shepherd email on your smartphone, click here.
  7. When finished viewing, click on Log Off in the upper right-hand corner.


I am a student living in a residence hall. How do I register my devices?

This depends on the device you want to connect to the network.

If you need any assistance, please contact the IT Services Desk. You may call them at 304-876-5457 or email them at

Updated February 22, 2023