IT Services

“You have the best team on campus. You all are timely, helpful, and kind. THANK YOU!” – Staff, 10/5

Systems and Infrastructure Status

Important Information: Shepherd University technology resources, updates and information during the Coronavirus pandemic may be found here: IT Covid-19 Impact Page

As a reminder, during the transition to VoIP user on both systems will need to dial 9-1-304-876-XXXX. All of IT Services has been migrated to VoIP.

Unplanned outage: No unplanned outages at this time.
Planned outage: No planned outages at this time.

IT Service Desk Hours

The IT Service Desk will be available Monday – Friday from 8:00 AM until 5:00 PM.

Due to the upcoming holidays, hours will change to the ones below.
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We will be open from 8:00 AM until 4:30 PM on the following days:

• Monday, November 22 and Tuesday, November 23, 2021
• Monday, December 13 through Friday, December 17, 2021
• Monday, December 20 through Thursday, December 23, 2021
• Monday, January 3 through Friday, January 7, 2022

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We will be closed the following days:

• • Wednesday, November 24 through Friday, November 26, 2021
  • Friday, December 24 through Friday, December 31, 2021

NOTE: If inclement weather and/or road conditions occur, these hours are subject to change.

• • • Phone: 9-1-304-876-5457 (Main Campus)
    • Email IT Services at itworkorder@shepherd.edu
    • The IT Services Desk in the basement of the Library.

Recent News

Malwarebytes
Malwarebytes will be deployed to all University owned computers on August 14th and 15th.

Mandatory Password Change for all employees, July 13, 2021
In order to enhance our technology environment, computer account passwords must be changed every 180 days. All of the changes and procedures to facilitate this detailed on this page.

New Phishing Attack Email, February 16, 2021
A new phishing attack email started arriving in mailboxes today. This pertains to a supposed job opportunity, has an attachment and an embedded link, and at the bottom has it is from the Shepherd Career Center || Job Placement. Please delete it from your inbox, and then from your Deleted Items folder.
If you clicked on the link or the attachment, and followed any of the directions, please contact the IT Services Desk by emailing itworkorder@shepherd.edu with your contact information and a summary of what you entered on the site.

Apple iOS 14 Update, September 18, 2020
The newest Apple iOS 14 update turns on MAC address randomization as a privacy feature. On campus users will experience issues as ITS uses this information to allow devices access to the Shepherd network. On campus users can turn off private Wi-Fi addresses by tapping on a network in the Wi-Fi Settings pane and hitting the toggle next to Private Address. After turning off the setting you will need to register your device again. Please contact the IT Services Desk if you need assistance.

SPAM
IT Services has been informed some students have been receiving emails which are either SPAM or a PHISH attack. These emails may look enticing, as many revolve around job opportunities or free goods, but, please be aware that these emails, and others like them, often are not legitimate. Always use caution when viewing and processing email. Please take extra care whenever asked to access another ‘link’ or open any ‘attachments’.

Here is an educational resource pertaining to Social Engineering attacks and how to recognize them Social Engineering Red Flags

Here are some rules of thumb to identify red flags in determining a valid email:

• • • FROM: You don’t recognize the sender or sender’s address. This is an unexpected or unusual email with an embedded hyperlink or an attachment from someone that I have not communicated with recently.
    • SUBJECT: Subject line is irrelevant and/or does not match the email content.
    • TO: You were sent an email with others, but you do not recognize any of the other recipients.
    • DATE/TIME: Was this email sent at an unusual time, like 3 am?
    • CONTENT: Am I being asked to do ‘something’ to avoid a negative consequence or to gain something of value? Does the content have bad grammar or poor spelling?
    • HYPERLINKS: When you hover your mouse over the hyperlink, does the site that it is directing you to match what is on the hyperlink or to another place?
    • ATTACHMENTS: Also be suspicious. You don’t recognize the file type.

To better assist you in educating yourself about PHISHING, please access the Google PHISHING Quiz. This quiz is highly interactive and will provide key areas to help you determine what email is legitimate and what is not. The PHISHING Quiz can be accessed by going to: https://phishingquiz.withgoogle.com/

If you are unsure if you have a malicious or legitimate email and would like assistance, please contact the IT Service Desk for assistance at 9-1-304-876-5457. You may also email us your issue to itworkorder@shepherd.edu.

Older phishing attacks and other important updates

Please check our News Archive

Tips for Student Email Problems

• • • Your Username for the email system is your full email address of username@rams.shepherd.edu.
    • Your student email password is synchronized with your Brightspace / Sakai / Computer Account. The password you set works for all of them. The only account it does not work for is RAIL, which is a separate PIN.
    • If you feel your password is not working, log into the RAIL system, click on Personal Information, click on Password Management and then click on Change Password. Change your password following the rules stated on the page. After changing your password, log out of RAIL and wait at least 10 minutes before trying your password. NOTE: This password change will not only change it for your email account, but also your Sakai login, logging into campus lab and classroom systems, and for validating / registering your personal devices for use on our network.
    • For mobile devices such as smartphones and tablets, you must enter your Sakai / computer account password into your device’s email app. If you do not, it will keep trying to use the previous invalid one.
    • Also for mobile devices, you must change the server address in the email app settings. Most students have the server address as pod51011.outlook.com. That server address is no longer valid. Please remove this server address and enter the new server address of outlook.office365.com

If you are still having problems, please contact the IT Services Desk. Their contact information is at the bottom of this page under the To get help heading.

Device Registration Instructions

At the start of a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

• • • Desktop computers used in residence halls can be registered by students. Please visit the FAQ page, or click here.
    • Laptops, tablets, iPads, smartphones and other smart devices may be registered by you. Please click here to register these types of devices.
    • To register devices such as game consoles, Rokus, SmartTVs, and similar devices; please visit this web page.

Updated November 22, 2021