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IT Services

Systems and Infrastructure Status

Unplanned outage: No unplanned outages at this time.

Planned outage: No planned outages at this time.


IT Service Desk Hours

Summer 2024 hours beginning Monday, April 29 will be:

Mondays – Fridays from 8:00 AM until 4:30 PM

The University will be closed the following days during Summer 2024:
Friday, May 24
Monday, May 27
Thursday, July 4

NOTE: If inclement weather and/or road conditions occur, these hours are subject to change.


To contact the IT Service Desk, you may reach us by:

Recent News

Check back in the future for new problems or issues. Remember to always be vigilant when using technology resources.

SPAM
IT Services has been informed some students have been receiving emails which are either SPAM or a PHISH attack. These emails may look enticing, as many revolve around job opportunities or free goods, but, please be aware that these emails, and others like them, often are not legitimate. Always use caution when viewing and processing email. Please take extra care whenever asked to access another ‘link’ or open any ‘attachments’.

Here is an educational resource pertaining to Social Engineering attacks and how to recognize them Social Engineering Red Flags

Here are some rules of thumb to identify red flags in determining a valid email:

To better assist you in educating yourself about PHISHING, please access the Google PHISHING Quiz. This quiz is highly interactive and will provide key areas to help you determine what email is legitimate and what is not. The PHISHING Quiz can be accessed by going to: https://phishingquiz.withgoogle.com/

If you are unsure if you have a malicious or legitimate email and would like assistance, please contact the IT Service Desk for assistance at 9-1-304-876-5457. You may also email us your issue to itworkorder@shepherd.edu

Older phishing attacks and other important updates

Please check our News Archive

Tips for Student Email Problems

If you are still having problems, please contact the IT Service Desk. Their contact information is at the bottom of this page under the To get help heading.

Information for registering personal devices

At the start of a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

Updated May 20, 2024