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Systems and Infrastructure Status

Unplanned outage: No unplanned outages at this time.

Planned outage: No planned outages at this time.


Microsoft Office 365 changes

At the beginning of 2025, Microsoft started implementing inclusion of its AI (Artificial Intelligence) product, called Copilot, into its software product lines. One of these products is O365 (Office 365).

While the interface looks similar, there are some differences you will notice.

This is being done automatically by Microsoft, not something implemented by Shepherd’s IT Services.

To learn more about this new product being added to O365 and its impact, Microsoft created a web page located here: Microsoft 365 Copilot app


Shepherd’s Wi-Fi and Wired networks

Shepherd’s Wi-Fi and wired networks are called RamNet for those in the Shepherd University community. For those who are not part of our University community (students, employees, affiliates), SU Guest is still available.

If you are new to the campus, or you replaced one of your previously connected devices, the process to connect to RamNet should be fairly easy to do.

We created a web page outlining what you need to do, along with some tips and helpful information. The instruction page is at RamNet and SU Guest Instructions


Important information for Zoom users

If you use Zoom, please click on this link to navigate to a page providing you with some very Important Zoom Update Information


IT Service Desk Hours

We are available: Mondays – Fridays from 8:00 AM until 4:30 PM

NOTE: If adverse weather and/or road conditions occur, these hours are subject to change.


To contact the IT Service Desk, you may reach us by:


Recent News

Check back in the future for new problems or issues. Remember to always be vigilant when using technology resources.


SPAM
IT Services has been informed some students have been receiving emails which are either SPAM or a PHISH attack. These emails may look enticing, as many revolve around job opportunities or free goods, but, please be aware that these emails, and others like them, often are not legitimate. Always use caution when viewing and processing email. Please take extra care whenever asked to access another ‘link’ or open any ‘attachments’.

Here is an educational resource pertaining to Social Engineering attacks and how to recognize them Social Engineering Red Flags

Here are some rules of thumb to identify red flags in determining a valid email:

To better assist you in educating yourself about PHISHING, please access the Google PHISHING Quiz. This quiz is highly interactive and will provide key areas to help you determine what email is legitimate and what is not. The PHISHING Quiz can be accessed by going to: https://phishingquiz.withgoogle.com/

If you are unsure if you have a malicious or legitimate email and would like assistance, please contact the IT Service Desk for assistance at 9-1-304-876-5457. You may also email us your issue to itworkorder@shepherd.edu

Older phishing attacks and other important updates

Please check our News Archive


Tips for Student Email Problems

If you are still having problems, please contact the IT Service Desk. Their contact information is at the top of this page under About Us and Contacts.

Updated June 5, 2025