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IT Services

“Very prompt and listened carefully to my concerns. Installing a replacement computer can be tricky making certain printers, etc. are connected and IT was very helpful. Truly did a great job.” – Faculty member, Dec 6, 2018


Systems and Infrastructure Status

Unplanned outage: No unplanned outages at this time.

Planned outage: No planned outages at this time.


Recent News

December 11, 2018
While it is finals week and the fall semester is coming to a close, that does not mean that malicious emails will stop arriving into your inbox. Remember to always be vigilant. Phishing emails seem to circulate on an on-going basis.

If you have any questions, please contact the IT Services Desk. Their contact information is at the bottom of the page. They would be glad to work with you on any concerns or questions you have.

Older phishing attacks and other important updates

Please check our News Archive


Tips for Student Email Problems

If you are still having problems, please contact the IT Services Desk. Their contact information is at the bottom of this page under the To get help heading.


Extended Support Hours

IT Services Desk Hours
The IT Services Desk hours are Mondays – Thursdays from 8 A.M. to 5 P.M., and Fridays from 8 A.M. to 4:30 P.M.

After Hours Support
After Hours phone and email support is available between 5 P.M. and 8 P.M. (Mondays – Thursdays). Contact us via phone at 304-263-3066 or via email at itworkorder@shepherd.edu.


Device Registration Instructions

As we start a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

If you have any questions or problems, how to contact us is immediately below.


To get help

Updated January 16, 2019