Shepherd University campus will close at 2:00 pm on February 20 due to a water main outage in Shepherdstown. Martinsburg Center will remain open. Click for town updates
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IT Services

“The IT staff did a fabulous job in making sure the technology not only worked, but was in the right place and looked professional. The idea of sending pictures after a completed set-up is excellent. We were able to assure our presenters that everything was set. IT is always a pleasure to work with and extremely professional. The department was flexible and adaptable as the event IT requirements changed a bit.” – Faculty, Feb 2018

Systems and Infrastructure Status

Unplanned outage: No unplanned outages at this time.

Planned outage: Sakai will be down for scheduled maintenance from 6:00 AM until 7:30 AM on Friday, February 16, 2018.

Recent News

January 5, 2018
The most recent phishing email started arriving yesterday into accounts. This appears to be from the Human Resources Department. It states you have a message and includes a link. The page which the link goes to spoofs our email system’s login screen.

This is a malicious email. Do not click the link. Delete this email message.

If you clicked on the link by accident, please contact the IT Services Desk so they may assist you. Their contact information is further down on this page, under the To get help section.

Older phishing attack updates

Please check our News Archive

Tips for Student Email Problems

If you are still having problems, please contact the IT Services Desk. Their contact information is at the bottom of this page under the To get help heading.

Extended Support Hours

IT Services Desk Hours
The IT Services Desk hours are Mondays – Thursdays from 8 A.M. to 5 P.M., and Fridays from 8 A.M. to 4:30 P.M.

After Hours Support
After Hours phone and email support is available between 5 P.M. and 8 P.M. (Mondays – Thursdays). Contact us via phone at 304-263-3066 or via email at itworkorder@shepherd.edu.

Device Registration Instructions

As we start a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

If you have any questions or problems, how to contact us is immediately below.

To get help

Updated February 14, 2018