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IT Services

“Visit occurred within an hour of my request and was resolved fast. We have the BEST I.T. team!!!” -Faculty member, May 25

Systems and Infrastructure Status

Unplanned outage: No unplanned outages at this time.

Planned outage: No planned outages at this time.

As a reminder during the transition to VoIP, users on both phone systems will need to dial 9-1-304-876-XXXX. All of IT Services has been migrated to VoIP.

IT Service Desk Hours

Our hours during the Fall 2022 semester will be:

NOTE: If inclement weather and/or road conditions occur, these hours are subject to change.

To contact the IT Service Desk, you may reach us by:


Recent News

Adobe Problems
Some users have been experiencing problems with the Adobe products suddenly stop working. After working with IT Services to get Adobe correctly installed and configured, some further problems have occurred. IT Services has created a PDF file which will assist you. Please click the Adobe problems page.

Malwarebytes
Malwarebytes will be deployed to all University owned computers on August 14th and 15th.

Mandatory Password Change for all employees. July 13, 2022
In order to enhance our technology environment, computer account passwords must be changed every 180 days. All of the changes and procedures to facilitate this are detailed on this page.

Phishing emails, August 11, 2022
There is a constant stream of phishing emails circulating into campus email boxes. Please be vigilant about them. If you are not sure, please contact the IT Service Desk to ask about it.
If you clicked on the link or the attachment, and followed any of the directions, please contact the IT Services Desk by emailing itworkorder@shepherd.edu with your contact information and a summary of what you entered on the site.

SPAM
IT Services has been informed some students have been receiving emails which are either SPAM or a PHISH attack. These emails may look enticing, as many revolve around job opportunities or free goods, but, please be aware that these emails, and others like them, often are not legitimate. Always use caution when viewing and processing email. Please take extra care whenever asked to access another ‘link’ or open any ‘attachments’.

Here is an educational resource pertaining to Social Engineering attacks and how to recognize them Social Engineering Red Flags

Here are some rules of thumb to identify red flags in determining a valid email:

To better assist you in educating yourself about PHISHING, please access the Google PHISHING Quiz. This quiz is highly interactive and will provide key areas to help you determine what email is legitimate and what is not. The PHISHING Quiz can be accessed by going to: https://phishingquiz.withgoogle.com/

If you are unsure if you have a malicious or legitimate email and would like assistance, please contact the IT Service Desk for assistance at 9-1-304-876-5457. You may also email us your issue to itworkorder@shepherd.edu


Older phishing attacks and other important updates

Please check our News Archive


Tips for Student Email Problems

If you are still having problems, please contact the IT Service Desk. Their contact information is at the bottom of this page under the To get help heading.

Information for registering personal devices

At the start of a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

Updated September 28, 2022