Please explore the FAQ’s section below.
Do I need a physical phone?
No, Webex has a softphone application for your computer, cell phone, or tablet which does not require a physical phone.
Can I change my mind about getting a handset?
Yes, if you decide you want a physical handset we can provide one. Also, if we provided you one and after a period of time you decide a soft phone works better, we can take the hard phone back.
Is there training?
On-demand resources may be found on this Webex YouTube channel.
Do I need a headset?
We recommend users have a headset with microphone for privacy if opting to use the softphone application.
Is VoIP available in all buildings?
Yes, VoIP is available in all buildings. Even some off-campus locations have a VoIP phone, if feasible.
Where can I send my questions?
We recommend users email itworkorder@shepherd.edu with any questions.
Updated on September 28, 2026