Registering devices to use in your Residence hall room
Windows laptops and desktops with a Wi-Fi or Ethernet card; smart phones; and tablets may be registered without using this form.
Apple devices with iOS 13 or MacOS 10.15 must connect to the registration wireless network (not Ethernet) and fill out this form at this time. Please contact the IT Service Desk if you need help.
This form is also for devices such as game consoles, smart TVs, and Rokus which you want connected in your residence hall room. These devices will not connect to our Wi-Fi network as they do not run the security protocol, WPA2-Enterprise, necessary for connecting. You must use an Ethernet (wired) connection to connect these devices to our network.
For security purposes, all tunneling protocols are blocked. Some online video games, including those with multiplayer functionality, require these protocols in order to communicate with their servers.
Unfortunately, this cannot be changed or opened on campus. These gaming devices and services are designed for use in a private home network, not an Enterprise network.
If you are not sure whether your device may be registered by you or if you need to use this form, please contact the IT Services Desk at 304-876-5457, or email itworkorder@shepherd.edu.
The first step is to connect an Ethernet cable between your device you want to register and a working Ethernet wall jack in your room. After you do so, power your device on and look at the network settings menu for the Ethernet’s MAC address. The MAC or physical address for your Ethernet connection should in the form of xx:xx:xx:xx:xx:xx or xx-xx-xx-xx-xx-xx with each x being either a letter between A and F, or a number between 0 and 9. Make note of that MAC address for later.
The next step is to fill out the information below and submit it to IT Services.