Here are some of our recent news items. Please look these over for important information.
New printing tool deployment
IT Services is deploying a new tool, Print Logic, to assist with the administration of printers/printing. Some users may begin seeing the new software. We will communicate more detailed information upon a full deployment.
Guest Wi-Fi now available
Shepherd has guest Wi-Fi access available in some buildings currently. We are working to expand coverage to other buildings as time allows. Please click on the Guest Wi-Fi Access tab on the left side of this page for all of the information including which buildings have coverage and how to connect your devices to it.
Phishing schemes circulating
December 5, 2017
A new phishing email started arriving into accounts today. This appears to come from a Shepherd email address. It states the person wants to share a file or files with you through their OneDrive. It has a link which when followed, asks for your username and password.
This is a malicious email. Do not click the link. Delete this email message.
If you clicked on the link by accident, please contact the IT Services Desk so they may assist you.
November 21, 2017
A new phishing attack email started arriving into accounts this morning. This appears to come from a Shepherd email address. It states because of illegal activity, your account will be shut down in minutes unless you click the included link to review your account. Do not click the link as this is not a valid email and did not come from IT Services. Please delete this email message.
If you clicked on the link by accident, please contact the IT Services Desk so they may assist you.
October 18, 2017
Phishing attack emails started arriving on-campus recently. The email subject line at this time is IT UPDATE or Mailbox Will Be Closed Shortly. The body of the email has some text which varies depending on the version, but each one contains a link to a web site which is not a Shepherd or affiliate site.
Do not click on the link or follow the instructions. Please delete the email.
If you clicked on the link by accident, please contact the IT Services Desk so they may assist you.
General information and cautions about phishing attacks
Periodically emails circulate in the email systems which are either trying to phish your information or contain viruses. Do not be duped by these emails. They look official but do not come from Shepherd’s I. T. Services department.
Always use caution when viewing and processing email. Take extra care whenever asked to access another ‘link’ or open any ‘attachments’.
If you think your computer is infected, you can submit all the details in an email to itworkorder@shepherd.edu. This will create a work order in our system. We will contact you about scheduling an on-site appointment or to have you bring the system to us.
Here is an educational resource pertaining to Social Engineering attacks and how to recognize them Social Engineering Red Flags
Here are some rules of thumb to identify red flags in determining a valid email:
- FROM: You don’t recognize the sender or sender’s address. This is an unexpected or unusual email with an embedded hyperlink or an attachment from someone that I have not communicated with recently.
- SUBJECT: Subject line is irrelevant and/or does not match the email content.
- TO: You were sent an email with others, but you do not recognize any of the other recipients.
- DATE/TIME: Was this email sent at an unusual time, like 3 am?
- CONTENT: Am I being asked to do ‘something’ to avoid a negative consequence or to gain something of value? Does the content have bad grammar or poor spelling?
- HYPERLINKS: When you hover your mouse over the hyperlink, does the site that it is directing you to match what is on the hyperlink or to another place?
- ATTACHMENTS: Also be suspicious. You don’t recognize the file type.
If you are unsure if you have a malicious or legitimate email and would like assistance, please contact the IT Services Desk for assistance at 304.876.5457. You can also elect to email us your issue to itworkorder@shepherd.edu; or you may visit us in person in the lower floor of the Library (ASC area).
Updated January 5, 2018