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IT Key Performance Indicators

IT Services – Key Performance Indicators

A Key Performance Indicator (KPI) is a metric used to measure IT Services performance in a particular area. IT Services strives to offer the best possible customer service to the entire campus community. These KPIs help us be accountable and transparent as to how we are performing in the specific areas being measured.

Customer Response KPIs are found HERE

Customer Satisfaction KPIs are found HERE

Project Performance KPIs are found HERE

Sakai Usage KPIs are found HERE


“As a new faculty member, I felt truly accommodated getting up and running in general. I have had immediate answers to my questions and was provided with a laptop within days of asking. Thank you!” – Faculty 8/26

Updated September 17, 2020