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IT Key Performance Indicators

IT Services – Key Performance Indicators

A Key Performance Indicator (KPI) is a metric used to measure IT Services performance in a particular area. IT Services strives to offer the best possible customer service to the entire campus community. These KPIs help us be accountable and transparent as to how we are performing in the specific areas being measured.

Customer Response KPIs are found HERE

Customer Satisfaction KPIs are found HERE

Project Performance KPIs are found HERE

Sakai Usage KPIs are found HERE


“I was very pleased with the overall service. They were very fast to reply, and they knew exactly what was wrong. They also gave simple step-by-step instructions that were easy for me to follow. I really appreciated the help!” – Student, 2/9

Updated March 16, 2021