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IT Key Performance Indicators

IT Services – Key Performance Indicators

A Key Performance Indicator (KPI) is a metric used to measure IT Services performance in a particular area. IT Services strives to offer the best possible customer service to the entire campus community. These KPIs help us be accountable and transparent as to how we are performing in the specific areas being measured.

BrightSpace Usage KPIs are found HERE

Customer Response KPIs are found HERE

Customer Satisfaction KPIs are found HERE

Project Performance KPIs are found HERE


“IT came over personally and educated me on the fix. Thanks for the help, yet again! What would we do without you?” -Faculty member, Jan 25

Updated February 1, 2023