IT Services – Key Performance Indicators
A Key Performance Indicator (KPI) is a metric used to measure IT Services performance in a particular area. IT Services strives to offer the best possible customer service to the entire campus community. These KPIs help us be accountable and transparent as to how we are performing in the specific areas being measured.
Customer Response KPIs are found HERE
Customer Satisfaction KPIs are found HERE
Project Performance KPIs are found HERE
Sakai Usage KPIs are found HERE
“Prompt and clear response and resolution! Keep up the good work IT!!” – Staff, Aug 30
Updated September 13, 2021