The replacement cycle process for computers is outlined below.
When requesting a quote for a new system or systems, please include the following:
- Whether you want a PC or Apple machine.
- Whether a All-In-One (AIO) or laptop, or the specific model if known.
- What other peripherals you need, such as a new monitor(s) along with what size, speakers, if a wireless keyboard and/or mouse is requested, any other peripherals. Note: Printers are not included in computer replacements.
- Whether a standard configured system or a specially configured system. If special, include what specific components are needed.
- Any other additional information which is helpful to facilitate a correct quote.
Faculty and Staff Replacement Process:
Computers in the offices of full-time faculty and staff members are on a replacement cycle at this point. We cannot provide how many years as we are still working on this process.
When an order will be made, IT Services will communicate with the Provost’s office and other necessary areas. We will work with them on a timeline and names of the faculty members in their area on the list for that year’s cycle.
IT Services is trying to place one or two large orders a year for Apple and Dell systems. IT Services will contact the faculty member directly once the machine arrives to coordinate the setup and delivery of the new machine. On the day when the new machine is setup, IT Services will retrieve the old machine.
Adjunct and Part-Time Staff Replacement Process:
Replacement of Adjunct and Part-Time Staff computers are not part of the replacement process. IT Services recommends a 5 year cycle in order to allow departments to keep up with the recent hardware/software/OS requirements. When a computer needs to be replaced, a ticket may be submitted to itworkorder@shepherd.edu asking to generate a quote.
Once a quote has been generated, it’s the department’s responsibility to submit the proposal to the Procurement office for fulfillment. IT Services will contact the employee directly once the system arrives to coordinate the setup and delivery of the new system.
Lab Replacement Process:
All replacement of systems in computer labs is facilitated through the Technology Oversight Committee proposal process.
If you need further assistance with this process, please contact the IT Services Desk by submitting a work order to itworkorder@shepherd.edu or call at 304-876-5457.
Updated July 29, 2026