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IT Covid-19 Impact Page

IT Services Covid-19 (Coronavirus) Impact Website

Updated January 13, 2021

IT Services has in-person appointments available, but on a limited, scheduled basis. Due to the pandemic and isolation requirements, most of our personnel are working remotely from home. While we do maintain an on-campus staff, it is a small number of personnel so planning is crucial for us to assist you in-person.

If you need our assistance face-to-face, please contact us at least two (2) business days in advance. This gives us the ability to coordinate our so we may schedule to meet with you.

Support Hours

Beginning Tuesday, January 19 through January 29, 2021, the IT Service Desk hours will be Mondays – Thursdays from 8:00 AM until 5:00 PM with extended phone support available until 8:00 PM. Friday hours will be 8:00 AM until 4:30 PM.

Beginning Monday, February 1, 2021, the IT Service Desk and phone support will be available Mondays – Thursdays from 8:00 AM – 5:00 PM, and Fridays from 8:00 AM until 4:30 PM.

Note: If inclement weather and/or road conditions occur, these hours are subject to change.

Zoom security updates May 8, 2020

Starting tomorrow May 9th; Zoom is requiring passwords for all meetings. Waiting rooms and screen share by host only will be turned on by default.

Encrypt Zoom Meetings April 28, 2020

Log into Zoom at .
Go to My Account.
Click Settings on the left.
Click In Meeting (Basic).
Select Require Encryption for 3rd Party endpoint.

ZoomBombing April 7, 2020

Additional Zoom Tips
Securing Your Zoom Webinar
Zoom: How to keep out unwanted guests
ZoomBombing Resources

ZoomBombing (or maliciously taking over a Zoom conference session) is increasing with the proliferation of the use of this video conferencing service for online classes and remote business meetings. Here is a link to a resource with methods to prevent your video conferences from falling victim to this cyber crime.

Zoom Patch Release April 2, 2020

Zoom has released patch version 4.6.9 to resolve a known vulnerability.
Zoom should automatically prompt you to install the latest version. To check your version click on the down arrow next to your name, and select “check for updates” to manually download.

If you have trouble please follow the video instructions below.



Users can check their voicemail from off-campus by dialing 304.728.1242, then enter your full phone number (304.876.xxxx) and then your pin (xxxx).

Academic Instruction

CTL and IT tools for Faculty use can be found at

Please note at this time we do not plan to implement or demo any new products. Success for our students will be best attained, keeping our focus direct and the delivery simple.

Sakai is reliable and meets the majority of Faculty’s instructional needs. IT Services in collaboration with CTL agree that Sakai will be the primary option of delivering any distance learning mechanism should that be the direction provided in the coming week.

Zoom: A webcam is not necessary to use Zoom.

Microsoft Teams: Teams is a virtual conferencing tool similar to Zoom. To request a team creation please submit the name of your team to

Adobe: Adobe is a full set of graphic creation/editing tools and is available via the internet. With changes in licensing for higher education, users can request Adobe and/or assistance by emailing

Citrix is our virtual desktop/lab and can be utilized by all users via the internet to access approved software. However, please keep in mind that we have a limited number of licenses and we need to ensure our student population is given primary use of them. For users with Citrix needs and Citrix alternatives, please contact the IT Services Desk.

Faculty members who use teaching labs/software may want to leverage Citrix, but this will require specific directions as Citrix has limited licensing. Faculty will need to collaborate with IT and CTL so we may best understand your exact needs. Submit a request to detailing your request; for example “requesting Citrix access for use of SPSS”, so it can be determined if Citrix is a viable solution.

We urge you to frequently check the Coronavirus webpage, the importance of checking your email, and Sakai regularly.