Systems and Infrastructure Status
The outage for upgrading the back-end storage environment for the Sakai Classroom occurred as planned starting at 12 Midnight on Friday, August 12, 2016. The outage was slated to end by 2 AM but it lasted slightly longer than forecast. The upgrade was completed and the Classroom brought back up at 2:24 AM. All signs indicate the storage migration was successful.
Monitoring is continuing and if any problems occur, steps will be taken to fix the problem as soon as possible. Please let the IT Service Desk know if you see anything which needs attention.
Unplanned outage: None at this time.
Users may receive emails from fictitious aliases, with @shepherd.edu addresses. These emails contain an attachment. This is SPAM.
The key identifier with this attack is the username. The usernames provided in the attack are first names followed by a set of numbers. Shepherd usernames are up to eight characters and only include the first letter of the first name, followed by the last name and any numbers (up to a total of eight characters). As always, any suspicious email should be reported to the IT Service Desk immediately.
Users who open the attached document will not see anything, as our security systems have these blocked. Please contact the IT Service Desk at x5457 if you have opened the document, as your machine may need to be scanned for malicious software.
To get help
- Email: email@example.com
- Phone: 304-876-5457 (Main Campus) or 304-263-3066 (Martinsburg Center)
- At the Main Campus, go to the User Support Desk in the basement of the Library. Look for the sign above our area.
- For the Martinsburg Center, go to room 118. If no one is there, please go to the Front Desk.
Updated August 12, 2016