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I. T. Services

For Students

For Faculty/Staff

I. T. S. Policies and Procedures

Frequently Asked Questions

About Us and Contacts

Information Technology Services Mission Statement
Provide the Shepherd community of learners with excellent support for the use of information technology.

Information Technology Services Vision Statement
As technology becomes increasingly important to the world of opportunities and ideas, IT Services will be viewed as a respected guide in the Shepherd community. We will be regarded as a partner with other Shepherd organizations and enable them to succeed in their missions. We will provide a friendly learning environment to our students, faculty and staff.

Recent News
Starting April 16, 2012, the User Support Desk of I. T. Services will be handling office and cell phone problems for employees. Please look for further information coming soon on this web site.

Special Note for Banner users: Please do not upgrade your Java version from 1.6 to 1.7 if you are prompted. There have been comments in Banner forums that upgrading to Java 1.7 causes problems with running Banner. We will test the interaction and convey to you when it is safe to do this upgrade.
If any questions, please contact User Support Services

To contact the User Support Desk:
Phone: 304-876-5457 | email:

Shepherd University | I. T. Services | P.O. Box 5000 | Shepherdstown, WV | 25443-5000
User Support Desk 304-876-5457 | Main Number 304-876-5245 | email: