Good Living – FAQ
Housing Assignments – Frequently Asked Questions
Below is a list of frequently asked questions that students may have related to housing at Shepherd. The list non-exhaustive, so if you have a question that is not listed below, we encourage you to contact our main office.
Question 1: I am a new student, and I was awarded one of the 100 spaces for Potomac Place, but my roommate was not. What do I do?
Answer 1: We only have 100 spaces available to give, and everyone else is put on a wait list. Unfortunately, if your roommate was not given one of the 100 Potomac Place spots, then there are two options available.
- Option A: The roommate group splits up. The roommate who was given the spot in Potomac Place would select their space and live with other people who were also given one of the 100 spaces for Potomac Place.
- Option B: The roommate group stays together and goes to Shaw or Thacher together.
- Please note: We cannot guarantee that if the roommate group splits up and waits for a spot open that we will be able to match the original roommate group together. For specific situations, please contact Residence Life.
Question 2: How do I select a roommate?
Answer 2: It depends on your personal situation. Please check out the “Good Living – Roommate Request” tab for more information.
Question 3: How do I select a room?
Answer 3: Similar to question 2, it depends on your personal situation. Please consult the “Good Living – How to Select a Room” tab for more information. If you have specific questions about your personal circumstances, it is recommended to call Residence Life for more information.
Question 4: How do I pay my $100 housing deposit?
Answer 4: Please note that the $100 housing deposit is not the $100 enrollment deposit that you may have paid as an “enrollment deposit” to be admitted to Shepherd University. The housing deposit must be on file before room assignments can be made. If you want to verify that your housing deposit is on your student account, please email firstname.lastname@example.org. To make the payment:
- Via mail:
- Make checks or money orders payable to “Shepherd University”
- Mail to Residence Life, PO Box 5000, Shepherdstown, WV 25443
- Note: We do not accept cash via mail.
- Via phone:
- Debit or credit card payment can be processed
- Call the the Business Office at 304-876-5284
- In Person
- Please visit Business Office (Room 212) on the second floor of Ikenberry Hall
- Please call the Business Office ahead of time with any questions at 304-876-5284
- Via mail:
Question 5: How do I sign up for housing?
Answer 5: Please visit the “Good Living” page to learn more about how to sign up for housing. If you have any questions, please contact Residence Life.
Question 6: How do I view someone’s profile if I want to select a room?
Answer 6: When selecting a room and you notice that someone is already in the space, you will need to go to the roommate search tool to look up the student. After looking up the student, you are able to view their lifestyle assessment and any other relevant information that you may decide is important for selecting a room.
- Tip #1: It can be useful to use two devices when selecting a room and looking at roommate profiles. Use the first device to look at the available rooms and use the second device to search roommate profiles.
- Tip #2: Check out the “Good Living – Roommate Request” final stage to learn more how to utilize the roommate selection tool.
Question 7: What do I do if I want do if I want to switch rooms after I select a room?
Answer 7: You will need to contact Residence Life and request a room change. Please note that Residence Life also reserves the right to make administrative room changes as needed.
Question 8: My roommate has an earlier selection time than me. What do I do?
Answer 8: As long as you are a mutually matched roommate group and both are eligible for the space being selected, only one person from the roommate group has to select the room or suite. The person who selects the space would select the space the roommate group.
- Tip #1: Learn more about more roommate requests by visiting “Good Living – Roommate Request”.
- Tip #2: Please refer to question and answer 1 of this FAQ about the 100 spaces in Potomac Place, as this could affect your situation.
- Tip #3: Please consult the “Good Living – How to Select a Room” tab for more information.
Question 9: How do gender inclusive rooms work?
Answer 9: Gender inclusive rooms work on a case-by-case basis. Individuals need to set up an appointment with the housing assignments coordinator to discuss individual situations.
Question 10: I don’t have a roommate request. What will happen?
Answer 10: Unless you have an approved single room, you have the option to select a roommate or Residence Life will select a roommate for you. We encourage students to utilize our Good Living Portal’s advanced roommate search function. Learn more about more roommate requests by visiting “Good Living – Roommate Request”.
Question 11: When do I move into my space?
Answer 11: The answer depends on if you are a continuing or new student, but also may be earlier if you are on an athletic team and/or select Shepherd organizations. You will be contacted by Residence Life through email and postal services about your specific move-in time. If you believe your move-in time is earlier based on your involvement with a team or organization, it is important that you contact your coach or adviser to learn more details about this situation. You may be asked to fill out an early arrival form on the Good Living portal.
Question 12: I am an athlete. How do I room with another athlete?
Answer 12: We recommend using the advanced roommate search tool on the Good Living portal and selecting the “athlete” criteria, which will then filter results based on who is an athlete. We also recommend working with your coach who might know someone on the same team who would be a good match for your schedule. After you make a decision, contact Residence Life or consult the “Good Living – Roommate Request” tab on how to select an individual as your roommate.
Question 13: I have housing accommodations. What do I do?
Answer 13: Residence Life does not make decisions on housing accommodations. All students must contact Disability Support Services to learn and request information about housing accommodations. If approved by Disability Support Services, the office will contact Residence Life who will then work with the student to make the accommodations.
Question 14: I want to switch my meal plan. What do I do?
Answer 14: Login to your Good Living portal and click the tab at the top that says “Meal Plans” and then click “Change my meal plan”, and then make the best choice for you based on your eligibility.
Question 15: I want to cancel my housing request. What do I do?
Answer 15: Please visit the “Resident Agreement Termination” tab for more information.
Question 16: I have decided I am not attending Shepherd University anymore. What do I do?
Answer 16: If you have signed up for housing, then you will want to terminate your resident agreement. Please visit the “Resident Agreement Termination” tab for more information.
Question 17: I want to move off-campus. What do I do?
Answer 17: It is important to understand that Shepherd University has a 4-year residency requirement and values on-campus living. For more information, visit the “Off-Campus Application” tab. Please note: If you are attempting to move off-campus during the academic year and have signed a resident agreement for the same academic year, you must utilize the “Resident Agreement Termination” tab for more information.
If You Have Any Questions, Contact:
Residence Life Office
Miller Hall, Lower Level
Office Hours: 8 a.m.-4:30 p.m. (Monday-Friday)