This page is to provide new students information about the technology environment at Shepherd.
COVID-19 and the IT Services Desk for Fall 2020
Due to limited capacity of the library and the IT Service Desk, we suggest users refer to our website for information regarding your Shepherd account, email, accessing the wireless network and registering devices.
If you still need assistance, please call 304.876.5457 before visiting the IT Service Desk in the library.
You can reach out to us by emailing our work order system itworkorder@shepherd.edu with a full description of the issue you are experiencing. Please include a phone number.
You may also make an appointment by emailing itworkorder@shepherd.edu. Instructions on how to make the appointment will be emailed to you.
Acceptable Use Policy – What your computer account is for and what rules govern it.
Brochure for new students – Brochure about the technology environment for students new to Shepherd
Computer account – Information about your computer account, where it works, how to retrieve it and change your initial password
Computer labs on campus – Where are the computer labs on-campus, what resources are available in them, and when are they open?
Computer buying guidelines for the new student – What computer should I buy? Here are some guidelines to help you
E-mail system – The email system for students and how to use it
Requirements for an anti-virus program on your computer – Do I need an anti-virus program on my computer and if so, what can I use?
Sakai – Learning Management System – Our Online Learning Management System for classes
Technology at Shepherd – Here is information for students new to Shepherd about our networks and computer requirements
Wi-Fi set-up instructions for students – Instructions for students to set up your laptop and devices on the wireless network