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Infrastructure Status page

Current unplanned service outages:
All services have been restored. Sakai and RAIL are accessible to all users now.

Current planned service outages:
The Banner and RAIL upgrade scheduled for Thur., October 19 and Fri., October 20, has been postponed. The new outage time-frame will be communicated as soon as it is coordinated and re-scheduled.


During times when an unplanned outage occurs, and close to the time planned outages are to start, communications pertaining to what is happening will be sent via emails to the employee listserv. This will be done by the Director of I. T. Services and/or the VP of Administration. Information will also be posted to this web site.

IT Services has implemented after hours support so you may report problems which occur after normal business hours, including evenings and weekends. Problems occurring with the following services may be reported:


Before reporting a problem, please check this page to see if the outage was planned. The email address to report problems is itworkorder@shepherd.edu. This process is for reporting emergencies pertaining to services being down.

For support issues, please call the IT Services Desk at 304-876-5457 during their hours. The hours are:

Updated October 18, 2017