Frequently Asked Questions

How much does the Rambler Card cost?
The first card is free. The replacement fee for lost, stolen or damaged cards is $25.00. If the card is defective at no fault of the user the replacement fee may be waived.

What if my Rambler Card is damaged?
Do not use a broken or cracked card in the readers at anytime! Do not under any circumstances use tape or glue to self-repair your broken card. Tape and glue will cause the readers to permanently jam. You will need to have a replacement card made before using your card again at any of our readers. If your damaged card causes a repair to the Rambler Card equipment you may be liable for the costs to repair the unit. To get the maximum life from your card, we highly recommend you protect your Rambler Card in a wallet. Carrying your ID unprotected in your back pocket is the Number One ID Killer!

Can I get cash from my Rambler account?
No. Money in the account can be spent only at locations that accept the Rambler for payment.

What happens to the money on my Rambler Card when I graduate or withdrawal?
Refunds will only be processed upon completing a refund request form at the Rambler Card Office upon withdrawal, graduation, transfer, or employment termination from the University. Any refunds will be paid by check through established State refund procedures and mailed to the address on the refund request form. Following card revocation, if no refund request or other contact regarding a remaining balance comes from you within 180 calendar days, a 10% handling charge will be assessed by the Rambler Card Office, and you will be deemed to have assigned the remaining balance irrevocably to the Shepherd University Foundation as a discretionary gift.

Where do I report a problem?
To report a problem with your Rambler Card, debit readers or Cash-to-Card Machines (VTS) contact the Rambler Card Office at 304-876-KARD (5273). The Rambler Card Office is located next to the Bookstore to the left of the stairs in the College Center.

How much electronic value may be stored on the card?
Unlimited amounts of money may be stored on the card for purchases on & off-campus.

Where can I add money to my Rambler Card?
The Rambler Card has several locations on campus to add money to your card. The Rambler Card Office will accept cash, check, Mastercard, Visa or Discover. Convenient Cash-to-Card Machines are located outside the Ram's Den next to the ATM, Scarborough Library, Frank Arts Center, and on the second floor of White Hall. You can also deposit online or by phone (304-876-5273) using your Mastercard, Visa, Discover or American Express card.

Where can I check the balance of my Rambler Card?
The Rambler Card offers online account management. You can also check your balance at one of our four VTSs.  You cannot obtain your balance over the phone.

What does it mean when the display says "Reload Rambler"?
That means that your card balance has dropped to $5.00 or less. It's time to put more money on your Rambler.

Where can I make purchases with my Rambler Card?

• All of the indoor beverage & snack machines will accept the Rambler Card.
• Library microfiche and copy machines accept the Rambler Card.
• The Bookstore, Dining Hall, Ram's Den, Fireside Bistro, Ram Mart, Athletic Concession Stands, Public Safety, Library, Media Services and Health Center accept the Rambler Card for payment.
• Our Shepherdstown off-campus merchant locations: Domino's Pizza, King's Pizza, McDonald's, Mellow Moods, 7-11, Shaharazade's. Sheetz, Subway, Three Onions, and Tony's Pizza.

How does my card work at the vending machines?
The vending machine verifies that you have enough money on your card to make a purchase. After the product is selected to purchase, the system will deduct ONLY the ACTUAL cost of that product from your Rambler Card account.