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News Archive

Here are some of our recent news items. Please look these over for important information.

Phishing schemes circulating

June 27, 2017
The latest phishing scheme emails started arriving today to campus email boxes. The email message from this scheme looks like it is official stating your account is suspended and including portions which make it look more legitimate. As always, there is a link which goes to a site for phishing your information.
Please do not fall for this scheme.

We ask you take the following actions:
– Delete the phishing email as soon as you can from your Inbox and then from your Deleted Items folder.
– If you did click on the link, contact the IT Services Desk immediately at 304-876-5457 or send an email to to create a work order in our system.

Phishing scheme which started arriving on June 5, 2017
June 16, 2017
We are still scrubbing the remnants of this phishing email from our systems and fixing the fallout from its propagation. Emails sent within our system and emails coming in from external systems have not been impacted. Emails sent from a Shepherd mailbox to an external system may be impacted by delays or rejections.

Always, be vigilant about any emails you receive. Remember IT Services will never ask you for any personal information such as passwords, SSN, etc.

June 8, 2017
The phishing email which we originally started seeing on Monday, June 5, is still moving around and evolving. We ask that the Shepherd community remain vigilant about this phishing email and continue to use caution so it does not spread. See immediately below for details about this phishing email.

June 5, 2017 – Initial report
Starting on Monday, June 5, 2017, employees started receiving emails which are part of a phishing attack. Here are some facts about these emails.

We ask you take the following actions:
– Delete the phishing email as soon as you can.
– If you did click on the link, contact the IT Services Desk immediately at 304-876-5457 or send an email to to create a work order in our system.

Older phishing scheme supposedly from .EDU site
IT Services was made aware of emails circulating which are a phishing scheme. The warning to us stated the malicious emails come from an address ending in .edu with links supposedly back to the West Virginia state Employee Self-Serve system. While the ones we have seen come from .edu domain sites, future ones may come from other sites with different domains as this scheme morphs. Do not follow the instructions.

If you receive one of these emails, but you did not click on the link, forward it to After you send it, delete it immediately and delete it from your Deleted Items folder right after that.

If you already received the email and followed the instructions, do the following steps immediately.

  1. Turn your computer off.
  2. Unplug the network cable if your system is connected by a wired connection to the network.
  3. Call the Shepherd IT Services Desk at 304-876-5457. We will work with you to fix any problems.

New printing tool deployment

IT Services is deploying a new tool, Print Logic, to assist with the administration of printers/printing. Some users may begin seeing the new software. We will communicate more detailed information upon a full deployment.

Spam or phishing attack weekend of January 20-22, 2017

IT Services was informed over the weekend of January 20-22, 2017, that some students received emails that were either SPAM or a PHISHing attack. These emails looked enticing and legitimate, as many revolved around job opportunities or free goods, but, please be aware that these emails, and others like them, often are not legitimate. As of January 19th, Homeland Security has also issued a similar warning to all universities nationwide, outlining the same.

Always use caution when viewing and processing email. Take extra care whenever asked to access another ‘link’ or open any ‘attachments’.

Here are some rules of thumb to identify red flags in determining a valid email:

If you are unsure if you have a malicious or legitimate email and would like assistance, please contact the IT Service Desk for assistance at 304.876.5457. You can also elect to email us your issue to; or you may visit us in person in the lower floor of the Library (ASC area).

Guest Wi-Fi now available

Shepherd has guest Wi-Fi access available in some buildings currently. We are working to expand coverage to other buildings as time allows. Please click on the Guest Wi-Fi Access tab on the left side of this page for all of the information including which buildings have coverage and how to connect your devices to it.

General information and cautions about phishing attacks

Periodically emails circulate in the email systems which are either trying to phish your information or contain viruses. Do not be duped by these emails. They look official but do not come from Shepherd’s I. T. Services department.

If you have further questions, want more details or are not sure if an email you received is one of them, please contact the User Support Desk. Our contact information is below.

If you think your computer is infected, you can submit all the details in an email to This will create a work order in our system. We will contact you about scheduling an on-site appointment or to have you bring the system to us.

Here is an educational resource pertaining to Social Engineering attacks and how to recognize them Social Engineering Red Flags

Updated August 7, 2017