Scarborough Library -- Shepherd University Header Shepherd University

Wireless

The Shepherd wireless network is available in Scarborough Library to Shepherd University students and employees. It is maintained by Shepherd University's IT Services.

To connect to the Shepherd wireless network, the laptop must first be configured. There are directions for configuring a laptop available on the IT Services web page. Always refer to IT Service's Wireless web page for wireless information.

FAQ's about Wireless in the Library

Question mark icon Where can I go to get help configuring my laptop?
You can go to either the IT Services on the First Floor of the Scarborough Library or to the Library's Public Service Desk. Library staff will only be able to provide basic assistance configuring a laptop, whereas the Support Desk will be able to assist with all issues.

Question mark icon Who can help me configure my laptop?
IT Services' support staff can help configure your laptop. Library staff can provide basic help with configuring your laptop.

Question mark icon Can I print from my laptop once connected?
Unfortunately no. IT Services has been working to implement a solution to allow wireless users to print to the Shepherd network printers. For more information about this, please contact IT Service's User Support at 304-876-5457 or support@shepherd.edu.

Until IT Services implements a solution to allow printing from wireless, here are two alternatives:

  1. Save the document to an external device - i.e. a pen drive, floppy drive, etc... then go to a computer lab, log into the computer and open your document from the external device.
  2. Save the document and email it to yourself, then go to a computer that has access to a printer, check your email and open your document.

Question mark icon Can I access my Shepherd network drives from wireless?
Unfortunately no. IT Services has been working to implement a solution to allow wireless users to access the Shepherd network drive from their non-Shepherd (meaning, personally owned) laptop. For more information about this, please contact IT Service's User Support at 304-876-5457 or support@shepherd.edu.

Question mark icon I'm a public/community patron/user. Can I connect to your wireless network?
Unfortunately no. Wireless access is provided for Shepherd University students, faculty, and staff.

Question mark icon How long will it take to configure my laptop for wireless?
Some laptops can be configured in five minutes; some laptops take an hour or more.

Question mark icon I tried configuring my laptop for wireless and it didn't work. What do I do?
Don't worry. IT Services' User Support or the Library's Public Service Desk can try to help.

Question mark icon I had wi-fi working on my laptop and now it's not. What happened?
There could be several reasons why you're unable to connect to the Shepherd network now - you need Microsoft updates, your anti-virus may be out of date, etc..., IT Services' User Support Desk can assist you with these issues.

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