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IT Services Key Performance Indicators

IT Services – Key Performance Indicators

A Key Performance Indicator (KPI) is a metric used to measure IT Services performance in a particular area. IT Services strives to offer the best possible customer service to the entire campus community. These KPIs help us be accountable and transparent as to how we are performing in the specific areas being measured.

Customer Response KPIs are found HERE

Customer Satisfaction KPIs are found HERE

Project Performance KPIs are found HERE


“Problem fixed remotely in a VERY timely fashion. But that’s what I’m used to. I have always received outstanding service from the IT staff.” – Faculty member, 3/2/17

Updated March 23, 2017