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I. T. Services

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I. T. Services Policies and Procedures

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The Shepherd wireless network is available to students, faculty and staff. The network is called registration.

It is available in all academic, administrative, common and residential buildings with the except of the West Woods residence halls. We are working on a solution for these buildings.

We are constantly trying to improve coverage, but there are some spots where there is not coverage or the coverage is weak. If you find a spot which has a weak connection or no coverage, please contact the User Support Desk so we are aware of it.


University Owned Laptops allow access to the internet and shared disk space (network drives).
  • The first time you log onto the laptop, you must be connected to the wired network. Your credentials cannot be checked by the wireless network if you have not logged on initially to the wired network.

  • Laptops must be registered by IT Services. Please do not try to register the laptop yourself. Doing so will allow internet access only. To determine if the laptop is registered, go to Start, then All Programs. Verify Click to access your network drive via Wireless is listed under Wireless. If it is not listed, please contact IT Services at X5457 or email to arrange for setup and registration.

Note:The first time you access the wireless network, you are required to enter your credentials.

1. The balloon below will appear from the system tray. Click in the balloon.

2. When the Enter Credentials box appears, enter your Shepherd User name and password. Leave the Logon domain box blank. Click OK.

3. The Wireless Network Connection balloon will display after a brief period. You now have access to the wireless network and will not have to enter credentials the next time you access it. This message will appear each time you are within range of a campus wireless "hotspot".

If you need your network drives ("M" and "N"), go to Start then All Programs. Select Wireless and click on Click to access your network drive.

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Student and Employee Owned Laptops must pass strict operating system and antivirus standards. You must register your computer before you can connect.  Personal laptops are allowed access to the internet only.

Visit Bringing your computer to campus to prepare your laptop.
  • Select the appropriate wireless client instructions below.

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    If you need more assistance, please contact User Support at x5457 or e-mail

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  • Shepherd University | I. T. Services | P.O. Box 5000 | Shepherdstown, WV | 25443-5000
    User Support Desk 304-876-5457 | Main Number 304-876-5245 | email: