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I. T. Services Policies and Procedures

Frequently Asked Questions

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How do I keep my computer up-to-date?


  1. Download all of the latest patches for your operating system. You may download these from the manufacturer's website: 
  1. Install and update an anti-virus package with the latest virus definitions by using the update feature in the anti-virus program or visiting the company's website. Check for updates weekly or set your antivirus program to automatically update.
    • Microsoft Windows Users:  The Shepherd University Network Security system can recognize almost every anti-virus product. If your anti-virus is not recognized, please contact us at support@shepherd.edu.
    • Mac OS X:  If you download files from the Internet or share files with others, regularly check for viruses on your hard disk using an anti-virus program. Reviews of Macintosh anti-virus software can be found at http://www.macworld.com.
  1. Microsoft Windows Users: Run an anti-spyware scan on your computer.
    Microsoft Windows Defender and Spybot - Search and Destroy are free anti-spyware downloads. Run an anti-adware scan as well. Visit Lavasoft for a free version of Adaware.

  1. Enable your firewall. All allowed Windows and Mac OS X versions have a firewall installed. Visit the links below to verify that your firewall is enabled.


  1. Delete the internet cache (temporary internet files) on your hard drive. These files are stored after viewed. They speed up the display of pages you have visited or view frequently. Sometimes this causes problems in loading a page that you have previously visited.                

If you have any questions, please email us at support@shepherd.edu or call us at 304-876-5457.


Shepherd University | I. T. Services | P.O. Box 5000 | Shepherdstown, WV | 25443-5000
User Support Desk 304-876-5457 | Main Number 304-876-5245 | email: support@shepherd.edu