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IT Services |
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Student Email |
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Faculty and staff regularly use email to communicate with students. Every student is issued a University email account and must regularly monitor it for official communications. You can access the Shepherd Email system at http://mail.shepherd.edu. Be sure to retrieve your computer account before visiting this server. Your email address will be username@shepherd.edu. |
| Tips about email |
| When sending email, keep in mind it is sent via an unprotected source and without encryption. Do not divulge personal, confidential, or financial information via email. Doing so could result in an embarrassing situation or comprise of your information’s confidentiality. Abide by common courtesy rules when sending email. Also use a level of formality that equals the purpose of the email. |
| Use caution when opening emails, especially attachments. They may contain a virus or other malicious code. |
| Getting Your Email |
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To access your web-based email account, type http://mail.shepherd.edu into your browser's address line. |
| Type in your username and password. You need to retrieve this from RAIL beforehand. |
| Click on the Log In button. |
| Once you are logged on, the Greetings screen will appear. Click Continue. |
| Note: Due to software limitations, there is a setting which may cause minor issues with some listservs. You will need to make a minor change to your account in order to avoid these issues. Here are the steps you need: |
| 1. After logging into your account, go to Account Options in the upper right corner and click on the drop-down box. |
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| 2. Select My User Info. |
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| 3. Go down to the Reply To Email line at the bottom. Change the address to your username@shepherd.edu. |
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| Note: The other areas of this page cannot be modified. If you do make changes, they will not stay after you log out. |
| 4. Click on the Save button on the bottom of the screen. |
| The Mailbox Summary screen will appear when you log in. From here you can see the number of messages in the main mailbox, the number of sent messages, the number of deleted messages, and the number of draft emails. |
| Your e-mail account has a limited size. You will need to manage your account so problems are avoided. The amount of space currently be used and the total space available are shown at the bottom of the Mailbox Summary screen. |
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| Tips for managing the account's size |
| 1. Save attachments to a thumb drive or your personal network disk space as soon as you can, then remove them from the message. |
| 2. Delete any messages you no longer need. Make sure attachments are saved somewhere else first. |
| 3. Check your e-mail periodically, even between semesters and over the summer. |
| 4. Use your Shepherd e-mail only for your courses. Use an outside account for personal e-mails if you receive a lot. |
| The default setting for the account is not to save a copy of sent messages. Some students find it helpful to save sent messages in case recipients do not receive their emails. If you want to enable this feature: |
| 1. Click on Account Options in the upper right corner and then select Preferences. |
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| 2. In the Mail Sending Options, select Yes for the Save copy of outgoing mail in Sent folder. |
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| 3. Click on the Save button. |
| Remember to delete any saved sent messages you no longer need. They use space just like any other email. |
| When finished using your account, be sure to click on Logout in the right corner of the screen. |
| For assistance using this web mail package, click on Help on the main menu, or go to Account Options and select Help Topics. These should provide you with the information you need. |
| If you need further help, please contact the User Support Desk. |
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Shepherd IT Services 304-876-5245 |