IT Services

Game Console Information

In order to use your Xbox or PlayStation on the Shepherd network, you will need to provide us with the game console's MAC address, your Shepherd username, building, port number and telephone number where you can be reached. Please send this information to support@shepherd.edu or call the User Support Desk @ 304-876-5457. Please have your console plugged in and turned on when you contact us. 

• Xbox
• Xbox 360  
• PlayStation 2
• PlayStation 3

1. Turn on your Xbox console with no game disc in the disc tray.

2. From the Xbox Dashboard, choose Xbox Live.

These steps assume you cannot connect to Xbox Live until you finish configuring your Xbox console to use your PC's MAC address. Therefore, you should receive the following message: "Could not connect to Xbox Live. Do you want to troubleshoot your network connection?".

3. From the Connect Status screen, select Settings.

4. The 12-digit number at the bottom-right corner of the Network Settings screens is the MAC address of your Xbox console.

5.  For additional support, visit Microsoft Xbox Support.

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1.  Go to the System area of the dashboard and select Network Settings. 

2.  Select Edit Settings.  Under Basic Settings, verify the IP Settings are on Automatic.  

3.  Go to Additional Settings and select Advanced Settings.

4.  At the bottom of the screen, the Wired MAC Address will be displayed.

5.  For additional support, visit Microsoft Xbox 360 Support.

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1.  Make sure the Ethernet cable is disconnected from the PS2.

2.  Boot up using the Network Setup Disk, and select ISP Setup from the main screen.

3.  At this point, make sure it says the Network Adapter is found. If not, it may not be installed correctly, or the PS2 has an issue.

4.  A few notices will come up indicated the network is not affiliated with SCEA, etc. Keep pressing the X button.

5.  You'll reach a screen that allows you to create a new ISP. Select NEW, and have them input a name (UGA, Dorm, etc).

6.  After that, it will ask if you are 'Currently subscribing to an ISP.' Choose YES.

7.  Next screen, choose High Speed Connection (Cable or DSL).

8.  On the next screen, choose Automatic Settings.

9.  After that, it will ask if the ISP requires a User ID and Password. Select No.

10. Then it will ask if the ISP requires them to input a DHCP host. Select No.

11. At this point, the PS2 should begin to test the connection. DO NOT PLUG THE ETHERNET CABLE IN AT THIS POINT. The connection must fail. It takes about 30 seconds.

12. After the test fails, press the Select button, and the MAC address will be displayed.

13. For additional support, visit PlayStation Support.

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1.  From the Main Menu,  select Settings and press the X button.

2.  Select System Settings  and press the X button.

3.  Select System Information and press the X button.

4.  The MAC address will be displayed.

5.  For additional support, visit PlayStation Support.

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