Shepherd University

IT Services

Step-by-step instructions for logging into the RAIL system:

1. Click on this www.shepherd.edu/rail or the word RAIL in the top right hand corner of this page.
You may also type the above into the address line of your web browser if clicking it does not work.

2. You will need to know your SID and PIN.
Your SID may be found on the back of your Rambler card and/or in the form mailed to you. If you do not have these handy, please click on the Don't know your SID, look it up here link on the RAIL page. You will need to enter your Social Security Number, your birthdate in mmddyy format, your last name on file, and then click on the Submit button.
Your PIN is initially set to your birthday in mmddyy format.

3. Once you have your SID and PIN, click on the Next Stop RAIL – All Aboard link.

4. Enter your SID and PIN, then click on the LOGIN button.

5. If you have forgotten your PIN, and if you logged in previously and set a security question, you may enter your SID into the appropriate box and then click on the Forgot PIN button. You will be asked for the answer to your security question.

If you try to log into RAIL using the correct SID, but an incorrect PIN, you must have your PIN reset by the Registrar's office. The Registrar's office staff are the only ones who can reset a PIN.

Shepherd University | Shepherd IT Services 304-876-5245
User Support Services 304-876-5457