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Supported operating systems

Directive
IT Services will support Shepherd-owned computing equipment running one of the following operating systems (current as of October 2014):

• Microsoft Windows Vista Business Edition, Service Pack 2
• Microsoft Windows 7 64-bit Enterprise Edition>
• Apple Mac OS X 10.7 or later
• Operating Systems used by supported mobile devices (e.g., Blackberry, iPhone)

The following operating systems are not supported:
• Microsoft Windows 2000 or earlier (including 95, 98, and Millennium Edition)
• Microsoft XP
• Apple Mac OS 9 or earlier
• Apple Mac OS X 10.6 or earlier
• “Beta” versions of any operating system


Support for desktop Unix and Linux operating systems is on a case-by-case basis; contact IT Services if you have questions. Support for netbooks (low-powered, miniature laptops generally used only for occasional mobile use) should be considered experimental at the present time.

IT Services expects to support Windows 8 on Shepherd-owned machines in the very near future. People with personally-owned machines running Windows 8 will receive support as with other supported operating systems.


Rationale
IT Services cannot effectively support operating systems that are not supported by the vendors themselves. This includes all obsolescent versions of Microsoft Windows and Apple Mac OS, and any versions not officially released. Due to limited desktop support resources we cannot provide effective support for Unix or Linux systems.

Shepherd University | I. T. Services | P.O. Box 5000 | Shepherdstown, WV | 25443-5000
User Support Desk 304-876-5457 | Main Number 304-876-5245 | email: support@shepherd.edu