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I. T. Services

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I. T. Services Policies and Procedures

Frequently Asked Questions

About Us and Contacts

Personal Tips for Information Security

  • Store protected information on restricted-access network drives or in central databases

  • Use a difficult-to-break password with at least eight characters

  • Use upper and lower case letters, numbers, and special characters in your password

  • Change your password every six months or sooner

  • Report suspicious emails or other computer activities to IT Services (x5457)

  • Keep anti-virus definitions and operating system patches up-to-date

  • Lock your computer screen when away from your desk

  • Minimize printing of protected information

  • Shred printed documents containing protected information when no longer needed

  • Send protected information via an encrypted ZIP file, and call the recipient to give the password

  • Store protected information on flash drives, laptops, PDAs, or other portable devices

  • Store protected information on local hard drives

  • Share your password

  • Write down your password

  • Visit questionable websites or engage in peer-to-peer file sharing

  • Answer emails from supposedly trusted authorities asking for passwords

  • Export protected information to spreadsheets or local databases unless absolutely necessary

  • Send protected information unencrypted via email or file transfer (FTP)

Top Ten Common Security Mistakes:
  • Passwords on Post-It notes

  • Poorly chosen passwords

  • Unlocked, unattended computers

  • Lost laptops, thumb drives, etc.

  • Opening strange emails, attachments, or programs

  • Unpatched desktop computers

  • Sharing sensitive information

  • Ignorance of internal threats (e.g. emailed spreadsheet)

  • Unreported violations

  • Inappropriate computer use (web browsing, file sharing)

Shepherd University | I. T. Services | P.O. Box 5000 | Shepherdstown, WV | 25443-5000
User Support Desk 304-876-5457 | Main Number 304-876-5245 | email: