IT Services Key Performance Indicators
IT Services – Key Performance Indicators
A Key Performance Indicator (KPI) is a metric used to measure IT Services performance in a particular area. IT Services strives to offer the best possible customer service to the entire campus community. These KPIs help us be accountable and transparent as to how we are performing in the specific areas being measured.
Customer Response KPIs are found HERE
Customer Satisfaction KPIs are found HERE
Project Performance KPIs are found HERE
“IT was a huge help with my situation with SAKAI. Not only were they diligent in getting back to me, the communication was spot-on and I didn’t need any further help once explained! WOW! What a team you all have here at SU. I am grateful!” –Faculty, Feb 2018
Updated February 7, 2018