| What is the difference between
my Shepherd ID, PIN, Username, Password, and which one do I use where? |
Here is a quick run down.
Your Shepherd ID is the nine digit number printed on the back of your Rambler card.
Your PIN is used with your Shepherd ID to log into the RAIL system.
Your Username and Password are used to log into campus lab computers, your email
account, Sakai and all other computer resources.
For a more comprehensive explanation, please go to
Shepherd ID, PIN, Username and Password |
|
|
| If I give you my Shepherd ID and PIN,
can you give me my password? |
Do not give anyone your PIN. Only you should know
it and no one should ask you for it.
Only you can look up your password. Here are the
steps:
1. Log into RAIL by entering your Shepherd ID and PIN
2. Click on Personal Information
3. Click on Password Management
4. Click on Retrieve Original Password
5. Log out of RAIL |
|
|
| I cannot remember my original password.
Can I write it down? |
Please do not write down or try to remember
your original six digit, randomly generated password. Instead change your password.
Here are the steps:
1. Log into the RAIL system
2. Click on Personal Information
3. Click on Password Management
4. Click on Change Password
5. Log out of RAIL |
|
|
| If I change my password from the original one,
do I have to make it another six digit number combination? |
No. Your PIN which you use with your
Shepherd ID to log into RAIL must be six number long, but your password can be
longer and we strongly suggest that it is. Your password length must be at least
six characters long and no more then 16 characters long. It can contain letters,
numbers, any character you can type or any combination of these three. |
|
|
| I tried more than three times to log into my
RAIL account. Can you reset my password? |
Registrar's office staff are the only ones
who can reset your PIN. |
|
|
| I have a game console or another
device which cannot run a web browser. What do I need to do to use it on the network? |
Please plug your game console into
the ethernet connection in your room or configure the wireless settings, and make sure it is
powered on. Go into a web browser on the game console or on your computer. Type in
http://registration.shepherd.edu/registration
and select the bottom link.
Enter the required information and click the Register button.
You will need to re-boot your game console in order for it to connect to the network. |
|
|
| I had my personal computer worked on
recently. Since that time the security (Client Security Agent) web page comes up and I cannot connect to the
residence hall (or wireless) network. Why do I have to register again when I was registered before? |
If the work done on your computer included
replacing either the Network Interface Card (wired or Wi-Fi), or the motherboard which
has this network card circuitry integrated on it, then your computer does not look the
same to the network. Because of this, you must register your computer again. |
|
|
| When I called you for assistance, you asked me for
the MAC address. What is it? |
The MAC address in this case stands
for Media Access Control, not Mac as in the Apple Macintosh. It can also be called
the physical address.
It is a unique address for your wired (Ethernet) or wireless (Wi-Fi) network card
found in computers, game consoles, and other technology devices like iPhones and
netbooks.
It is in the format of xx:xx:xx:xx:xx:xx, xx-xx-xx-xx-xx-xx, or something similar. |
|
|
