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System Down Hotline page

Current planned server outages:
No planned outages at this time.
 
Current unplanned server outages:
No unplanned outages at this time.

IT Services has implemented a “System Down Hotline” so you can report problems which occur after hours and on the weekend. Problems occurring with the following services may be reported:
The web server
Banner
Rail
Email (student and employee)
Learning Management System (Sakai)
Rambler
Computer labs
Internet
 
The service is available to employees only for reporting systems that are down between the hours of 5:00 PM and 11:00 PM, Monday through Friday.
Saturday and Sunday hours will be 1:00 PM to 11:00 PM.


Please note this service is not available on:
New Year's Day Memorial Day
July 4th Labor Day
Thanksgiving Day Christmas Day
 

Before reporting a problem, please check this page to see if the outage was planned. The phone number to report problems is 876-4907. This phone number is not a help desk and it is not staffed to help you learn how to use our technology. For support issues, please call the help desk at 876-5457 between 8:00 am and 4:30 pm Mondays through Fridays.


Shepherd University | I. T. Services | P.O. Box 5000 | Shepherdstown, WV | 25443-5000
User Support Desk 304-876-5457 | Main Number 304-876-5245 | email: support@shepherd.edu