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I. T. Services

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For Faculty/Staff

I. T. Services Policies and Procedures

Frequently Asked Questions

About Us and Contacts


Some resources on this page are only available for employees and are in RED.
If you are off-campus and need access to this resource, please look at these instructions.

If you notice a server is down after hours, please contact our System Down Hotline

Installation instructions for Banner 7

Authorization to Use Banner

How to Use Database Output with Banner

Helpful Tips for Windows

Microsoft Word Tips

Microsoft Excel Tips

Office 2010 for on-campus computers

Expression Web 3

Setting Commas as Delimiters


** Instructions for Entourage users to access the Exchange 2010 server **

** Instructions for MacMail users to access the Exchange 2010 server **

** Instructions for using the Exchange 2010 Outlook Web App **

** Instructions for changing mobile devices (phones, iPads, iPods) to access the Exchange 2010 server **

Instructions for Configuring Outlook 2011 for the Macintosh

Instructions on using Microsoft Outlook

How to set up Outlook on your office computer

How to access and use email off campus

Setting commas as address delimiters

Archiving your emails

Filtering out unwanted (spam) emails

Information about Sakai

Download Respondus

Other Resources


Discounted Microsoft & Other Products

Security and You - Safe Computing

Temporary Account Request Form

Emergency Contact Information in RAIL

Backing up files on your Windows Computer

Disconnecting from a network drive in Windows

Shepherd University | I. T. Services | P.O. Box 5000 | Shepherdstown, WV | 25443-5000
User Support Desk 304-876-5457 | Main Number 304-876-5245 | email: