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I. T. Services

For Students

For Faculty/Staff

I. T. Services Policies and Procedures

Frequently Asked Questions

About Us and Contacts

Changing Your Emergency Contact Information

1.  Log into RAIL:
2. Once in RAIL, click on Personal Information.

3. Click View Emergency Contacts.

4. If you need to add or change your contacts click Return to Menu in the upper right corner, then click Update Emergency Contacts on the menu screen.

5. To Add a Contact, click on New Contact.

6. To Remove a Contact make sure the Remove Contact checkbox is checked.

7. Enter the necessary information, then click Submit Changes.
8. Add any more contacts you need.
9. Click on "Return to Menu" in the upper right corner when done.

10. Logout of RAIL.

If you need more assistance, please contact User Support at x5457 or e-mail

Shepherd University | I. T. Services | P.O. Box 5000 | Shepherdstown, WV | 25443-5000
User Support Desk 304-876-5457 | Main Number 304-876-5245 | email: