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Frequently Asked Questions

What are my Shepherd ID, PIN, Username and Password? How and where do I use them?


If I give you my Shepherd ID and PIN, can you give me my password?
Do not give anyone your PIN. Only you should know it and no one should ask you for it. Only you can look up your original password. Here are the steps:

  1. Log into RAIL by entering your Shepherd ID and PIN.
  2. Click on Personal Information.
  3. Click on Password Management.
  4. Click on Retrieve Original Password. NOTE: You cannot look up a changed password, only the original one
  5. Log out of RAIL.

How do I log into my Shepherd Web Mail?

Students:

  1. Type http://login.microsoftonline.com/ in the address bar of your web browser or go to the Shepherd home page navigation bar, click on CURRENT STUDENTS and then click on E-Mail in the drop-down menu.
  2. Enter your Username followed by @rams.shepherd.edu and your Password. Click on Log In.
    ** Note: Your password is your Sakai/computer account password set in RAIL, either the initial password created when your Sakai/computer account was created or the one you set it to in RAIL. Instructions for changing your password are in the Important information about your student email account / password section below. **
  3. Click on Continue.
  4. To view incoming e-mail, select the View Mail tab.
  5. For more features, including how to set up your Shepherd email on your smartphone, click here.
  6. When finished viewing, click on Log Off in the upper right hand corner.
  7. Important information about your student email account / password

    • Your email password is your computer/Sakai account password.
    • You can log into RAIL to change your computer/Sakai account password, which will also change it for your email account.
    • We recommend you log in at least once per week to your email account using the web interface. This is because the password expires every 72 days and only the web interface informs you it is ready to expire. No emails will be sent about the password about to expire.
    • If you have forgotten your email password, have not changed it in more than 72 days and are locked out, or if you just cannot access your email account, please log into the RAIL system. Once in RAIL, click on Personal Information, then on Password Management and then Change Password.


Employees:

  1. Type https://exchgs1.shepherd.edu in the address bar of your web browser or go to the Shepherd home page navigation bar, click on FACULTY & STAFF and then click on E-Mail
  2. A Security Alert window will popup. Click on OK.
  3. Enter your username and your password. Click on Log On.
  4. To view incoming e-mail, select Inbox in your folder list.
  5. When finished viewing, click on Log Off in the upper right hand corner.
    NOTE: We suggest you do not forward your Shepherd e-mail to an outside account. Because of the volume of emails, an outside site may think we are spammers and block your Shepherd e-mail address.

I am a student living in a residence hall. How do I register my devices?

This depends on the device you want to connect to the network.

If you need any assistance, please contact the IT Services Desk. You may call them at 304-876-5457 or email them at itworkorder@shepherd.edu.

Page last updated April 21, 2017