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IT Services

“Thanks for the excellent service and prompt response.” – Staff member, 4/4/17


Systems and Infrastructure Status

Planned outage:
Banner and RAIL will be down on May 12, 2017 starting at 5:30 AM. This outage will last the entire day and is necessary for upgrades to be done.

Unplanned outages: None at this time.

Recent News

Nothing to report at this time.

Tips for Student Email Problems

If you are still having problems, please contact the IT Services Desk. Their contact information is at the bottom of this page under the To get help heading.

Extended Support Hours

IT Services Desk Hours
The IT Services Desk hours are Mondays – Thursdays from 8 A.M. to 5 P.M., and Fridays from 8 A.M. to 4:30 P.M.

After Hours Support
After Hours phone and email support is available between 5 P.M. and 8 P.M. (Mondays – Thursdays). Contact us via phone at 304-263-3066 or via email at itworkorder@shepherd.edu.

Device Registration Instructions

As we start a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

If you have any questions or problems, how to contact us is immediately below.

To get help

Updated April 20, 2017