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IT Services

“Awesome service as usual! Fast turnaround and great quality. Thank you!” – Staff, 9/25/17


Systems and Infrastructure Status

Unplanned outage: All services have been restored. Sakai and RAIL are accessible to all users.

Planned outage: The Banner and RAIL upgrade scheduled for Thursday, October 19 and Friday, October 20, has been postponed. We will communicate the new outage time-frame as soon as it is coordinated and re-scheduled.


Recent News

October 18, 2017
New phishing attack emails started arriving on-campus recently. The email subject line at this time is IT UPDATE or Mailbox Will Be Closed Shortly. The body of the email has some text which varies depending on the version, but each one contains a link to a web site which is not a Shepherd or affiliate site.
Do not click on the link or follow the instructions. Please delete the email.
If you clicked on the link by accident, please contact the IT Services Desk so they may assist you.

Older phishing attack updates

Please check our News Archive

Tips for Student Email Problems

If you are still having problems, please contact the IT Services Desk. Their contact information is at the bottom of this page under the To get help heading.

Extended Support Hours

IT Services Desk Hours
The IT Services Desk hours are Mondays – Thursdays from 8 A.M. to 5 P.M., and Fridays from 8 A.M. to 4:30 P.M.

After Hours Support
After Hours phone and email support is available between 5 P.M. and 8 P.M. (Mondays – Thursdays). Contact us via phone at 304-263-3066 or via email at itworkorder@shepherd.edu.

Device Registration Instructions

As we start a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

If you have any questions or problems, how to contact us is immediately below.

To get help

Updated October 18, 2017