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IT Services

“They are always quick to respond to my requests!” –Staff, April 2017


Systems and Infrastructure Status

Planned outage: None at this time.

Unplanned outages: None at this time.

Recent News

None at this time

Latest phishing attack status updates

June 16, 2017
We are still scrubbing the remnants of this phishing email from our systems and fixing the fallout from its propagation. Emails sent within our system and emails coming in from external systems have not been impacted. Emails sent from a Shepherd mailbox to an external system may be impacted by delays or rejections.

Always, be vigilant about any emails you receive. Remember IT Services will never ask you for any personal information such as passwords, SSN, etc.

June 8, 2017
The phishing email which we originally started seeing on Monday, June 5, is still moving around and evolving. We ask that the Shepherd community remain vigilant about this phishing email and continue to use caution so it does not spread. See immediately below for details about this phishing email.

June 5, 2017 – Initial report
Starting on Monday, June 5, 2017, employees started receiving emails which are part of a phishing attack. Here are some facts about these emails.

We ask you take the following actions:
– Delete the phishing email as soon as you can.
– If you did click on the link, contact the IT Services Desk immediately at 304-876-5457 or send an email to itworkorder@shepherd.edu to create a work order in our system.

Tips for Student Email Problems

If you are still having problems, please contact the IT Services Desk. Their contact information is at the bottom of this page under the To get help heading.

Extended Support Hours

IT Services Desk Hours
The IT Services Desk hours are Mondays – Thursdays from 8 A.M. to 5 P.M., and Fridays from 8 A.M. to 4:30 P.M.

After Hours Support
After Hours phone and email support is available between 5 P.M. and 8 P.M. (Mondays – Thursdays). Contact us via phone at 304-263-3066 or via email at itworkorder@shepherd.edu.

Device Registration Instructions

As we start a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

If you have any questions or problems, how to contact us is immediately below.

To get help

Updated June 16, 2017