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IT Services

“I was asking a lot with very little lead time. IT was great to work with and bent over backwards to accommodate my request. A HUGE Thanks!’ – Faculty Member 10/22/18


Systems and Infrastructure Status

Unplanned outage: No unplanned outages at this time.

Planned outage: No planned outages at this time.


Recent News

October 17, 2018
Starting late yesterday, October 16th, a new phishing email started arriving into email boxes. This malicious email looks like a campus employee put important files into a cloud-based storage location and wants you to review them. There is a link included in the email to the supposed files. The link goes to a location for the phisher to get information or gain access to your account. Please do not click the link.

This is a malicious email. Delete this message.

If you did click the link, please contact the IT Services Desk so they may assist you. Their contact information is further down on this page, under the To get help section.

Older phishing attacks and other important updates

Please check our News Archive


Tips for Student Email Problems

If you are still having problems, please contact the IT Services Desk. Their contact information is at the bottom of this page under the To get help heading.


Extended Support Hours

IT Services Desk Hours
The IT Services Desk hours are Mondays – Thursdays from 8 A.M. to 5 P.M., and Fridays from 8 A.M. to 4:30 P.M.

After Hours Support
After Hours phone and email support is available between 5 P.M. and 8 P.M. (Mondays – Thursdays). Contact us via phone at 304-263-3066 or via email at itworkorder@shepherd.edu.


Device Registration Instructions

As we start a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

If you have any questions or problems, how to contact us is immediately below.


To get help

Updated November 5, 2018