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IT Services

“Knowing how busy the beginning of the semester is, the IT services staff is always pleasant and willing to help in any way they can. Kudos to ALL!!!” – Faculty Member 8/27/18

Systems and Infrastructure Status

Unplanned outage: No unplanned outages at this time.

Planned outage: No planned outages at this time.

Recent News

September 14, 2018
The latest phishing email started arriving into mail boxes this morning. This one is from a faked off-campus personal email account which looks like it belongs to one of our executives. The subject line is very short and non-specific. The body of the email is just three words which are vague in terms of what is needed.

This is a malicious email. Delete this message.

If you replied to the email, please contact the IT Services Desk so they may assist you. Their contact information is further down on this page, under the To get help section.

Older phishing attacks and other important updates

Please check our News Archive

Tips for Student Email Problems

If you are still having problems, please contact the IT Services Desk. Their contact information is at the bottom of this page under the To get help heading.

Extended Support Hours

IT Services Desk Hours
The IT Services Desk hours are Mondays – Thursdays from 8 A.M. to 5 P.M., and Fridays from 8 A.M. to 4:30 P.M.

After Hours Support
After Hours phone and email support is available between 5 P.M. and 8 P.M. (Mondays – Thursdays). Contact us via phone at 304-263-3066 or via email at itworkorder@shepherd.edu.

Device Registration Instructions

As we start a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

If you have any questions or problems, how to contact us is immediately below.

To get help

Updated September 14, 2018