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IT Services

“I.T. always replies immediately and fixes every problem knowledgeably and quickly.” –Staff, 11/29/17


Systems and Infrastructure Status

Unplanned outage: No unplanned outages at this time.

Planned outage: Shepherd University’s Sakai is being upgraded to version 11.  Sakai will be down on December 27, 2017 from 8:00 AM – 2:00 PM.

Recent News

December 5, 2017
A new phishing email started arriving into accounts today. This appears to come from a Shepherd email address. It states the person wants to share a file or files with you through their OneDrive. It has a link which when followed, asks for your username and password.
This is a malicious email. Do not click the link. Delete this email message.

If you clicked on the link by accident, please contact the IT Services Desk so they may assist you. Their contact information is further down on this page, under the To get help section.

Older phishing attack updates

Please check our News Archive

Tips for Student Email Problems

If you are still having problems, please contact the IT Services Desk. Their contact information is at the bottom of this page under the To get help heading.

Extended Support Hours

IT Services Desk Hours
The IT Services Desk hours are Mondays – Thursdays from 8 A.M. to 5 P.M., and Fridays from 8 A.M. to 4:30 P.M.

After Hours Support
After Hours phone and email support is available between 5 P.M. and 8 P.M. (Mondays – Thursdays). Contact us via phone at 304-263-3066 or via email at itworkorder@shepherd.edu.

Device Registration Instructions

As we start a new semester we wanted to share important information with you about registering your devices for use on the campus network including wi-fi.

If you have any questions or problems, how to contact us is immediately below.

To get help

Updated December 12, 2017