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For Employees

Commonly used resources for employees. This page is organized by topic.


Support after hours

After hours support – If you experience problems with a server, network or the Internet after normal business hours, please go to our Infrastructure Status page.


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Email resources

Configuring Outlook on your office computer – Here are the instructions for configuring Outlook on the Windows computer in your campus office

Email migration from local servers to Office365 – Here is information about the migration of email from local (on-premises) servers to Office365

Entourage users – Here are instructions for how Entourage users access the Exchange 2010 server

Filtering emails – Here are instructions for filtering out unwanted emails using our campus spam filtering system

MacMail users – Here are instructions for how MacMail users access the Exchange 2010 server

Outlook 2011 for the Mac and how to use it – Here are instructions for how to use Outlook 2011 for the Macintosh

Outlook and using commas as delimiters – Instructions for configuring Outlook to use commas as delimiters

Outlook Web App (OWA) for off-campus use instructions – Here are instructions for how to use the Outlook Web App (OWA) to access your employee email from off-campus


Microsoft Office information

Outlook 2010 for offices – How to install Office 2010 onto on-campus computers


RAIL information

RAIL – How to change your emergency contact information


Sakai information

Sakai – Information pertaining to our Learning Management System (LMS)


Wireless setup instructions

Connecting your devices to the Shepherd Wi-Fi network – How to set up Wi-Fi on your personally owned or University owned computer or device.


Computer Replacement Cycle process

The process we follow to assist you with replacing computers is located on the Computer Replacement Cycle page. Please reference it to understand the steps necessary in this process.


Adding Copy / Job Accounting Code to printers

Ricoh – Instructions for how to enter and set your Copy / Job Accounting Code through the computer are here

Any additional instructions for other models or types of shared network printers will be added in this section.


Telecommunications and campus phones information

Telecommunications – Information pertaining to the campus telephones


Temporary computer accounts

Computer accounts for non-Shepherd employees – How to request a temporary computer account for those not employed by Shepherd.