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For Employees

Commonly used resources for employees. This page is organized by topic.


Support after hours

After hours support – If you experience problems with a server, network or the Internet after normal business hours, please go to our Infrastructure Status page.


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Temporary computer accounts

Computer accounts for non-Shepherd employees – How to request a temporary computer account for those not employed by Shepherd


Email resources

Configuring Outlook on your office computer – Here are the instructions for configuring Outlook on the Windows computer in your campus office

Entourage users – Here are instructions for how Entourage users access the Exchange 2010 server

Filtering emails – Here are instructions for filtering out unwanted emails using our campus spam filtering system

MacMail users – Here are instructions for how MacMail users access the Exchange 2010 server

Outlook 2011 for the Mac and how to use it – Here are instructions for how to use Outlook 2011 for the Macintosh

Outlook and using commas as delimiters – Instructions for configuring Outlook to use commas as delimiters

Outlook Web App (OWA) for off-campus use instructions – Here are instructions for how to use the Outlook Web App (OWA) to access your employee email from off-campus


Microsoft Office information

Outlook 2010 for offices – How to install Office 2010 onto on-campus computers


Adding Copy / Job Accounting Code to printers

Ricoh – Instructions for how to enter and set your Copy / Job Accounting Code through the computer are here

Any additional instructions for other models or types of shared network printers will be added in this section.


RAIL information

RAIL – How to change your emergency contact information


Sakai information

Sakai – Information pertaining to our Learning Management System (LMS)


Telecommunications and campus phones information

Telecommunications – Information pertaining to the campus telephones


Wireless setup instructions

Connecting your devices to the Shepherd Wi-Fi network – How to set up Wi-Fi on your personally owned or University owned computer or device