Commonly used resources for employees. This page is organized by topic.
Support after hours
After hours support – If you experience problems with a server, network or the Internet after normal business hours, please go to our Infrastructure Status page.
Banner
- How to be authorized to use Banner – Authorization to use Banner
- Having trouble running Banner? Contact the User Support Desk.
Email – itworkorder@shepherd.edu
Phone – 304-876-5457 - Working with output from Banner – How to work with output from Banner
Email resources
Configuring Outlook on your office computer – Here are the instructions for configuring Outlook on the Windows computer in your campus office
Email migration from local servers to Office365 – Here is information about the migration of email from local (on-premises) servers to Office365
Entourage users – Here are instructions for how Entourage users access the Exchange 2010 server
Filtering emails – Here are instructions for filtering out unwanted emails using our campus spam filtering system
MacMail users – Here are instructions for how MacMail users access the Exchange 2010 server
Outlook 2011 for the Mac and how to use it – Here are instructions for how to use Outlook 2011 for the Macintosh
Outlook and using commas as delimiters – Instructions for configuring Outlook to use commas as delimiters
Outlook Web App (OWA) for off-campus use instructions – Here are instructions for how to use the Outlook Web App (OWA) to access your employee email from off-campus
Microsoft Office information
Outlook 2010 for offices – How to install Office 2010 onto on-campus computers
RAIL information
RAIL – How to change your emergency contact information
Sakai information
Sakai – Information pertaining to our Learning Management System (LMS)
Wireless setup instructions
Connecting your devices to the Shepherd Wi-Fi network – How to set up Wi-Fi on your personally owned or University owned computer or device.
Computer Replacement Cycle process
The process we follow to assist you with replacing computers is located on the Computer Replacement Cycle page. Please reference it to understand the steps necessary in this process.
Adding Copy / Job Accounting Code to printers
Ricoh – Instructions for how to enter and set your Copy / Job Accounting Code through the computer are here
Any additional instructions for other models or types of shared network printers will be added in this section.
Telecommunications and campus phones information
Telecommunications – Information pertaining to the campus telephones
Temporary computer accounts
Computer accounts for non-Shepherd employees – How to request a temporary computer account for those not employed by Shepherd.