Commonly used resources for employees. This page is organized by topic.
Support after hours
After hours support – If you experience problems with a server, network or the Internet after normal business hours, please go to our Infrastructure Status page.
- How to be authorized to use Banner – Authorization to use Banner
- Having trouble running Banner? Contact the User Support Desk.
Email – firstname.lastname@example.org
Phone – 304-876-5457
- Working with output from Banner – How to work with output from Banner
Temporary computer accounts
Computer accounts for non-Shepherd employees – How to request a temporary computer account for those not employed by Shepherd
Configuring Outlook on your office computer – Here are the instructions for configuring Outlook on the Windows computer in your campus office
Entourage users – Here are instructions for how Entourage users access the Exchange 2010 server
Filtering emails – Here are instructions for filtering out unwanted emails using our campus spam filtering system
MacMail users – Here are instructions for how MacMail users access the Exchange 2010 server
Outlook 2011 for the Mac and how to use it – Here are instructions for how to use Outlook 2011 for the Macintosh
Outlook and using commas as delimiters – Instructions for configuring Outlook to use commas as delimiters
Outlook Web App (OWA) for off-campus use instructions – Here are instructions for how to use the Outlook Web App (OWA) to access your employee email from off-campus
Microsoft Office information
Outlook 2010 for offices – How to install Office 2010 onto on-campus computers
Adding Copy / Job Accounting Code to printers
Ricoh – Instructions for how to enter and set your Copy / Job Accounting Code through the computer are here
Any additional instructions for other models or types of shared network printers will be added in this section.
RAIL – How to change your emergency contact information
Sakai – Information pertaining to our Learning Management System (LMS)
Telecommunications and campus phones information
Telecommunications – Information pertaining to the campus telephones
Wireless setup instructions
Connecting your devices to the Shepherd Wi-Fi network – How to set up Wi-Fi on your personally owned or University owned computer or device